Category: Postmortem

Network Outage Postmortem

Service Interruption 1/27/15

Between 9:50PM PST and 10:28PM PST on January 27th 2015, most Faithlife sites and service were unable to talk to the public Internet. We’re sorry for the interruption this caused and we’re taking steps to prevent the likelihood of this happening again. Cause Our edge routers needed to be patched, due to the “Ghost” glibc vulnerability or CVE-2015-0235. The […]

Culture Outage Postmortem Storage

SATApocalypse

Storage unavailability Friday November 21st – 26th, 2014 I’d like to apologize for the trouble you undoubtedly had accessing Faithlife products and services between November 21st and 26th. The reliability and availability of Faithlife products and services is critical to your success and ours. Understanding what happened is a necessary step towards reducing the probability […]